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Title: The service industry handbook : guide to ISO 9001:2000 : the competency approach to implementing management systems / Colin Foxwell.
Author: Standards Australia International. ; Foxwell, Colin.
Year: 2000.
Series: Handbook (Standards Australia), ; HB90.2-2000.
Description: 172 p. ; 21 cm.
Subject: Documentation. ; Quality controls. ; Total quality management. ; Australia. ; Standards. ; Quality standards.
Notes: "This handbook gives advice on how to develop and document a quality management system for organizations in the service industry." -- p. 2.
Includes bibliographical references (p. 120-121)
ISBN/ISSN: 0733737013;
Type: Book
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1 On Shelf Archive A3 658.56(94) FOX
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