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Title: Righting the wrongs : complaints management in the Western Australian public sector / Auditor General Western Australia.
Author: Western Australia. Office of the Auditor General.
Publisher: West Perth, W.A. : Auditor General of Western Australia,
Year: 2001.
Series: Report (Western Australia. Office of the Auditor General) ; Report, no. 9, October 2001.
Description: 52 p. : ill. . ; 30 cm. + 1 flyer.
Subject: Complaints. ; Administrative agencies. ; Customer relations. ; Western Australia.
Notes: Executive summary of report on enclosed flyer.
ISBN/ISSN: 073076009X;
Type: Book
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1 SLWA Iron Mountain 352.085(941) WES [Q]
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