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Abstract:
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Introduction --
Building on our sense of community --
pt. 1. The what, why and how of communities --
Defining the concept --
The business case --
The foundations for success --
Advanced techniques and interventions --
pt. 2. From theory to practice --
ActKM: building a public-sector KM community /
Shawn Callahan --
Aon: practice makes perfect /
Sarah Adams --
Arthur Andersen: lessons from a failed community initiative /
Stephen John --
British Council: a seven-stage guide to community implementation /
Bonnie Cheuk --
Buckman Laboratories: building on a collaborative culture /
Melissie Rumizen --
Caterpillar: collaboration and beyond /
Reed Stuedemann --
ChevronTexaco: driving operational excellence /
Jeff Stemke --
Dutch KM Open: practising what you preach /
Paul Louis Iske --
English Nature: the emergence of a community /
Ron Donaldson --
Fidelity Investment /
CoPs as a catalyst for organisational change /
Kurt Kreh --
Halliburton: problem-solving communities /
Michael Behounek et al --
Rio Tinto: standing on the shoulders of giants /
Mark Bennett --
Scottish Enterprise: a step-by-step approach to CoP development /
Karen Perkinton --
Solvay: deploying CoPs aid organisational upheaval /
Phillippe Drouillon & Emmanuel Vergison --
Thames Water: enabling the flow of knowledge /
Linda Tait --
Unilever: leveraging community value /
Anita Pos et al --
Summary and conclusions --
Pitfalls and possibilities.
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