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Title: Dealing with difficult people : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner. [Variant title:Dealing with difficult people : twenty-four lessons for bringing out the best in everyone.]
Author: Kirschner, Rick. ; Brinkman, Rick.
Year: c2006.
Series: McGraw-Hill professional education. ; Mighty manager.
Description: 108 p. : ill. ; 21 cm.
Subject: Management. ; Interpersonal conflict. ; Interpersonal relations. ; Conflict management. ; Conflict.
ISBN/ISSN: 007146333X;
Type: Book
Abstract: Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the b
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