Basic telephone skills : problem solving [videorecording]

Basic telephone skills : receiving calls [videorecording]

Telephone perfection : trainer's guide [videorecording]

Basic telephone skills : making calls [videorecording]

How to communicate clearly and effectively with employees [video recording] [Variant title:Communicate clearly and effectively with employees.]

How to shine in difficult management situations [videorecording] [Variant title:Shine in difficult management situations.]

Don't shoot the messenger [videorecording] : common workplace courtesies that reduce tension & lower stress. [Variant title:Don't shoot the messenger.]

Conferlink [videorecording]

Giving presentations : expert solutions to everyday challenges.

Easy peasey : people skills for life / [Allan & Barbara Pease] [Variant title:People skills for life.]