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Abstract:
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Part 1 : Creating accessible communities: Access improvement : have your say! (1 folded sheet) -- Action on access, Vol. 3 (10 p.) -- Creating accessible events (14 p.) -- Disability access consultants (2 leaves) -- Disability service plans : first progress report (86 p.) -- People with disabilities (3 leaves) -- Retail industry : you can make a difference to customer relations (4 leaves) -- Who can help? (1 leaf)
Part 2 : Accessing new markets : customers with disabilities : A message to management : improving customer relations for people with disabilities (1 folded sheet) -- Entertainment industry : you can make a difference to customer relations (1 folded sheet) -- Facts and fiction : people with disabilities (1 leaf) -- Hospitality industry : you can make a difference to customer relations (1 folded sheet) -- National information database for customers with disabilities (1 leaf) -- Tourism industry : you can m
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