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Abstract:
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Part 1. Understanding your organisation; 1. The changing world of work, 2. The internal environment, 3. The formal organisation, 4. The informal organisation, Part 2. Managing yourself ; 5. Strengthening your personal skills, 6. Communicating with influence, 7. Presenting information and negotiating persuasively (NEW section on negotiating), 8. Building effective working relationships, 9. Managing your personal productivity, Part 3. Leading and managing others; 10. Understanding leadership, 11. Understanding engagement, motivation and retention, 12. Assigning work and delegating duties 13. Building productive work teams, 14. Leading today's teams, 15. Providing formal and informal performance guidance, 16. Managing underperformance, Part 4. Managing operations; 17. Managing budgets and financial plans, 18. Providing quality and engaging with customers, 19. Increasing performance and productivity with the five keys, continuous improvement and innovation, 20. Developing, managing and monitoring operational plans, 21. Planning and managing projects, 22. Identifying and managing risks, 23. Managing for sustainability, 24. Introducing and leading change, Part 5. Workplace practice; 25. Leading and attending meetings, 26. Solving problems and making decisions, 27. Using systematic, analytical tools and techniques, 28. Recruiting and inducting employees, 29. Encouraging a learning environment and developing employees, 30. Ensuring a safe and healthy workplace 31. Managing for psychological safety and well being, 32. Moving from diversity to inclusion.
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